Refund Policy
Refund Policy for Thynk Store
Effective Date: [21-11-2024]
At Thynk Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help!
1. Returns & Replacements
You can request a return or replacement within 7 days of receiving your order. To be eligible for a return or replacement, the item must meet the following criteria:
- Condition: The item must be unused, unworn, and in the same condition that you received it.
- Packaging: The item must be returned in its original packaging, with all tags intact.
Exceptions:
- Items damaged due to misuse or improper care are not eligible for return or replacement.
2. Refund Eligibility
A refund will be issued under the following conditions:
- The item is returned and inspected, meeting the eligibility criteria.
- The item is defective, damaged, or incorrect at the time of delivery.
- The item cannot be replaced due to stock unavailability.
Refunds are processed to the original payment method. Processing may take 5-7 business days after approval.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Items purchased during clearance sales (unless defective or damaged)
4. How to Initiate a Return or Refund
To request a return or refund:
- Email us at [Insert Email Address] or call us at 9467786727 with your order details and reason for the request.
- Our team will review your request and provide further instructions.
- Ship the item back to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Cancellation Policy
You can cancel your order within 24 hours of placing it. Once the order is dispatched, cancellations will no longer be accepted.
6. Exchanges
If you wish to exchange an item, please follow the return process and specify the replacement item. Exchanges are subject to availability.
7. Contact Us
For any questions about our Refund Policy, reach out to us:
Thynk Store
Email: [Insert Email Address]
Phone: 9467786727